Quality System Design For CPC- free sample - Myassignmenthelp.Com

Question: Discuss about the Quality System Design For CPC. Answer: Introduction For any business organizations it is important to maintain the quality of its operations as well as its services and products provided to its customers. An effective QMS (Quality management system) is considered as a formal procedure used in the organizations to survey its different operations, service and products - with the end goal, to recognize regions or part of the business that may require change or improvement in order to have efficient and better business performance in the market (Ismyrlis, Moschidis Tsiotras, 2015). Similarly, in case of Curtain Production Company (CPC), there are some issues that are affecting the quality of the products that it delivers to its customers due to inefficient ad faulty operations in the organizations. The following report contributes to the explanations and the history of the organizational metaphors that can be used to explain the issues of Curtain Production Company, discussion about five clauses of ISO 9001: 2008 that are most relevant to the issues of the organization. In addition to that, the issues that are not addressed by ISO 9001:2008 and recommendations after analysing the issues of Curtain Production Company. Explanations of Organizational metaphors and its role in understanding organizations An organizational metaphor is used as a figurative comparison or a simile used to characterize the main aspects of a business organizations as well as to explain the operations of the business organizations (Heras?Saizarbitoria Boiral, 2013). As the operations in organisations are complex in nature and can be viewed and understood from multiple perspectives. This metaphors are used to extract or get data about the value generation system of the organization and about the attitude of top level management toward their employees and customers. Metaphor 1 Organization as Machine It is one of the most simplistic, and is the establishment of Taylorism. With this perspective the organization is viewed from the efficiency of its operations, waste management in the different operations, clockwork for different operations, order, programmes, maintenance, inputs and outputs (Ismyrlis, Moschidis Tsiotras, 2015). In addition to that, the standardisation of the different processes, production of the organization (machine), and control on different processes. This mechanical metaphor perspective mainly focuses on the organisational efficiency of the business operations and standardisation of this processes while breaking down complex systems of the business organizations into several discrete parts. This break down is helpful in predicting the response to change (Psomas, Pantouvakis Kafetzopoulos, 2013). In this case the machine view of the Curtain Production Company can be helpful in the finding the defects in the different business processes so that they can be sta ndardised. Metaphor 2 Organization as organism: Use of this metaphor for the organization are used to perceive the organization like a living organism. Thus this metaphor is concerned with survival of the organizations in the business environment while adapting to the changes in the environment. In Curtain Production Company the employees have complex needs that must be fulfilled for them to work well and motivate them to achieve the business objectives and survival in the market (Psomas, Pantouvakis Kafetzopoulos, 2013). In this perception of the organizations the emphasis of whole discussion is moved towards transforming the work more significant and getting individuals (employees) more associated with their job responsibilities at the workplace. Since the Curtain Production Company is exposed to the external business environment, they ought to be adaptable to the changing business conditions, as opposed to maintaining a standard all through the time. This makes the businesses organizations more ready to react to change in the environment. This metaphor concentrates on perceiving the organizations as an adaptive and dynamic framework - one that may change its working mechanism or operations to adapt with the changing business condition (Ismyrlis, Moschidis Tsiotras, 2015). The inter-relationships between the different segments of the Curtain Production Company should be acknowledged to comprehend the impact of change in another departments or parts of the organization. Like if any change is implemented in the sales department of the organization without considering the effect of the change in productions department, then it may happen that, due to the lack of coordination between the both departments the orders from the customer remains un-delivered which will have adverse impact on the customer satisfaction. Metaphor 3 Organization as culture The qualities of the culture metaphor used for the business organizations is that it attracts consideration regarding the symbolic aspects and subjective significance of business organizations. This also helps in translating the nature and criticalness of relations between the different business organization and its condition, and it helps in understanding hierarchical change. Notwithstanding, a cultural model can likewise prompt ideological control in the wrong hands and getting a total description of a current culture is difficult. The culture metaphor is used to perceive the organization a society which consist of adequate esteems, customs and norms (Psomas, Pantouvakis Kafetzopoulos, 2013). The association may be divided into sub-cultures and additionally be viewed as a sub-culture of an industry. The culture develops through the social co-operations of the people and groups. Metaphor 4 Organisation as politic Business organizations are frameworks that consist of competition and co operations in the meantime, and can be perceived as frameworks of political activity in which both competition and co-operation is available at the same time. The organization politics can be dissected as relations between interests, power (Authority) and conflict. The concepts of power, authority and superior subordinate relationships rules or dominates the management of the organizations furthermore, business organizations along these lines are organized by political principles or standards (Ismyrlis, Moschidis Tsiotras, 2015). The first importance of governmental issues depends on the view that when individuals have unique and divergent opinions they ought to have the capacity to accommodate them through negotiation and consultation. In this perception the conflict happens when there are restricting interests and is likely constantly display in most organizations. Conflicts can happen between groups, individuals, and coalitions and it might be intrinsic in the way the business organizations is hierarchically structured (Heras?Saizarbitoria Boiral, 2013). It is cultivated by convictions, rivalry for assets, stereotyping or in associations that support rivalry between their employees. Insights are revealed by the use of this methodology Use of this organizational methodology revealed the issues in the management of the company in the superior level, the issues in decision making process, conflicts between the individuals, lack of co-ordination between the different departments of the organization. As example, we can state, the CEO of the business organization is often off-site as he has different business interests spends much of his time to play golf and dive deep-ocean fishing with his business associates (Salgado et al., 2014). At the point when the CEO is on location, he consults and gets report of the business from the accountant, Sales and Marketing Manager. Whereas on the other hand the Sales, Marketing Manager and the Production Manager of the company does not consult with each other in other to develop coordination between the different departments of the organization. The sales department expects customer orders at time without coordination with the production department (Psomas, Pantouvakis Kafetzopoulos, 2013). The rate of production gets lowered as production department mainly concentrates on making good products with the good raw material and highly skilled production workers. Identification of most useful metaphors and the most critical issues From the discussions stated above about the organizational metaphors we found that most helpful metaphors for the business organization, Curtain Production Company are Organisation as politic, Organization as organism and Organization as Machine. As it is fund that, the whole organization can be broken down into distinct parts that may be improved individually in order to improve the overall performance of the organization (Ismyrlis, Moschidis Tsiotras, 2015). On the other hand the changes in the distinct departments of the organization has cascading effecting on each other thus change in the sales department will have adverse or better impact on the production or marketing department. The qualities of the organismic view is its accentuation on relations amongst associations and the condition, which recommends that open frameworks must be comprehended at a procedure level (Heras?Saizarbitoria Boiral, 2013). Furthermore, its Concentrate is on survival of the business organization in the market while managing the profitability of its business, which is a procedure instead of objectives which are endpoints. Organismic business organizations have more choices while making decisions, in this specific case more innovative while producing, and they concentrate on inter-organisational relations. Similar to a political system it is also evident that, the business organization Curtain Production Company also consist of conflicts in Interests, rights and power (Psomas, Pantouvakis Kafetzopoulos, 2013). In addition to that the authority, alliances with in and outside the organization and conflict management. Aligning five clauses of ISO 9001:2008 for CPC We have selected the five principles as customer focus, people or employee involvement, mutually beneficial supplier relationships, systematic approach to management and leadership. Aligning business operations Customer focused For the business organizations, the most important factor is the customers and in this manner ought to comprehend present and future customer needs, meet client requirements through their quality products and endeavour to surpass their expectations from the organization. This clause of ISO 9001:2008 Characterizes customer focus as one of the top level managements obligation (Ismyrlis, Moschidis Tsiotras, 2015). Client focus for Curtain Production Company includes deciding client requirements for their products such as meeting deadlines for product deliveries and meeting the quality of the products to regain consumer loyalty. Improve consumer loyalty by guaranteeing that client requirements are recognized. The key point for this clause is that top level management (such as CEO, Production Manager, sales manager) must pass on is that the goal of the business is to fulfil the customer expectations. In addition to that in order to achieve this Building up clear targets and a solid authority base in the association which can prompt "Quality in Practice" Building up association wide responsibility for development in consumer loyalty and "Mission for Quality System" Building up methodology to decide client needs and converting into work directions Setting up controls to reliably address client issues and for giving "condition of craftsmanship" benefit. Recognizing process proprietors, setting up parts and duties and right execution measures Imparting client requirements all through the association and on time. Approving the framework, procedures and controls re-approving if important Setting up systems to draw in individuals, screen group capacities, execution and achievement Setting up systems to meet customer desires for items and administration conveyance including those for returns of the products. Employees involvement and communication Employee motivation and initiatives acts as advantages for the company in the given scenario. At the point when individuals feel esteemed, they would work to their most extreme potential and contribute to achieve the business objectives (Heras?Saizarbitoria Boiral, 2013). This clause accentuates the significance of making employees responsible as well as dependable for their actions that contributes in achieving the business objectives of the company. The degree to which a business organization accomplishes its predetermined objectives and targets will rely upon how it can sort out and include its kind in the way that will empower them to utilize their capacities and add to the organizations business goals. The top level managements role in this scenario is to give the environment where individuals are engaged to understand the organizations business targets (Heras?Saizarbitoria Boiral, 2013). Top administration needs to build up the quality strategy, guarantee the quality targets are built up at pertinent capacities and levels in the association, conveys to all workers on the significance of meeting client and also stator and administrative necessities, lead administration surveys and guarantee the accessibility of resources. Top level management of the organization must guarantee that the job responsibilities and authorities are clearly defined for each and every employee (Psomas, Pantouvakis Kafetzopoulos, 2013). This should be also communicated to different level of employees and customers of the organization. In this clause the organization chart and job description are considered as common practice so that it address the requirement of the standard ISO 9001:2008. Purchasing process and mutually beneficial supplier relationship It is for the most part important to set up documented methodology and the supporting reports to control the viability and productivity of the purchasing process. Being a key capacity, quality target must be set up an observed. The accompanying necessities give the chances to assemble commonly useful provider connections. It advances the connection between the organization and its providers; remembering it is related. A solid relationship upgrades efficiency and energizes consistent working practices. The outcome is enhancement of expenses and assets, cultivating long haul connections and the adaptability of joint reactions to changing business sector or client expectations. It is additionally important to demonstrate confirmation of examination of information for observing the dependability and process capacity of buying process. Investigation of information gives chance to anticipation of event of potential individuality and for persistent change of the raw material obtaining process (Psomas, Pantouvakis Kafetzopoulos, 2013). Beneficial connections or relationships are those in which the two gatherings share information, vision, values and understanding. Providers are treated as business partners and not as adversaries. The production network procedures will be intended to encourage inclusion, co-operation, correspondence and a feeling of organization in accomplishing normal and concurred goals. There will be a move far from an ill-disposed way to deal with provider connections. Exhibition of Mutually Beneficial Supplier Relationships will be through a production network process intended to encourage association, co-operation, correspondence and a feeling of association in accomplishing normal and concurred destinations. CPCs issues that are not addressed by ISO 9001:2008 version Use of the ISO9001:2008 standard in the Curtain Production Company to have better control over the different processes in the organization. Consequently, there will be better coordination between different departments. On the contrary there are some issue that are not addressed by the ISO9001:2008 Quality management standard. Some of this includes, The leadership that is required to implement and support then standard cannot be addressed by ISO9001:2008. The performance evaluation of the different processes is also not addressed by this standard (Psomas, Pantouvakis Kafetzopoulos, 2013). The continuous evaluation and improvement of the different business processes are also not addressed by this Standard. Conclusion Diverse roles and responsibilities performed by various people or employees in Curtain Production Company should be consolidated together in order to accomplish the all the business objective of association. This is called integration. If the departments work freely without having co-ordination each other, it might make accomplishment of shared objective questionable and troublesome. Consequently the exertion made by the diverse individuals working in various practical regions should be coordinated through chain of importance of expert. Correspondingly mix ought to likewise be made between suppliers, manufacturing, and marketing for accomplishing business objectives set by the top level management of the business organization. The organization execution will be best when there will be the best reconciliation among suppliers, manufacturing, and marketing. References de Sousa Jabbour, A. B. L., Jabbour, C. J. C., Latan, H., Teixeira, A. A., de Oliveira, J. H. C. (2014). Quality management, environmental management maturity, green supply chain practices and green performance of Brazilian companies with ISO 14001 certification: Direct and indirect effects. Transportation Research Part E: Logistics and Transportation Review, 67, 39-51. Heras?Saizarbitoria, I., Boiral, O. (2013). ISO 9001 and ISO 14001: towards a research agenda on management system standards. International Journal of Management Reviews, 15(1), 47-65. Ismyrlis, V., Moschidis, O. (2015). The use of quality management systems, tools, and techniques in ISO 9001: 2008 certified companies with multidimensional statistics: the Greek case. Total Quality Management Business Excellence, 26(5-6), 497-514. Ismyrlis, V., Moschidis, O., Tsiotras, G. (2015). Critical success factors examined in ISO 9001: 2008-certified Greek companies using multidimensional statistics.International Journal of Quality Reliability Management,32(2), 114-131. Psomas, E. L., Pantouvakis, A., Kafetzopoulos, D. P. (2013). The impact of ISO 9001 effectiveness on the performance of service companies. Managing Service Quality: An International Journal, 23(2), 149-164. Psomas, E., Antony, J. (2015). The effectiveness of the ISO 9001 quality management system and its influential critical factors in Greek manufacturing companies. International Journal of Production Research, 53(7), 2089-2099. Psomas, E., Kafetzopoulos, D. (2014). Performance measures of ISO 9001 certified and non-certified manufacturing companies. Benchmarking: An International Journal, 21(5), 756-774. Rybski, C., Jochem, R., Homma, L. (2017). Empirical study on status of preparation for ISO 9001: 2015. Total Quality Management Business Excellence, 1-14. Salgado, E. G., da Silva, C. E. S., Pereira Mello, C. H., da Silva, E. R. S. (2014). DIFFICULTIES ENCOUNTERED IN ISO 9001: 2008 IMPLEMENTATION PROJECTS IN INCUBATED TECHNOLOGY-BASED COMPANIES. International Journal for Quality Research, 8(3). Sansalvador, M. E., Brotons, J. M. (2015). Valuation of the option of abandoning ISO 9001 certification: an empirical study in Spain. Total Quality Management Business Excellence, 26(11-12), 1255-1268.